This Privacy Policy describes how Vintage Hall Games (“we,” “us,” “our”) collects, uses and protects information about you when you visit our website or buy from us.
1. Information we collect
Information you give us directly
- Account information: name, email address, password, profile photo (optional). Note that an account is not required to browse or buy — you can place an order as a guest with just an email and shipping address.
- Order & payment information:shipping address, billing email, items in your order, and the payment provider's transaction reference. We do not receive or store your full card details — those are handled by our payment processor.
- Customer support: any messages you send us via email or contact forms.
Information we collect automatically
- Technical: IP address, browser type, device info, referring URL, pages visited, time on site.
- Cookies & local storage:a session cookie to keep you logged in, plus your cart and wishlist contents stored in your browser's local storage so your cart survives a refresh.
2. How we use your information
- To process and ship orders.
- To send order confirmations, shipping updates and receipts.
- To answer support questions and warranty claims.
- To improve the site (analytics on page performance, error reporting).
- To detect and prevent fraud, abuse and unauthorised access.
- With your separate consent, to send you marketing emails about new arrivals and showroom events. You can unsubscribe at any time using the link in those emails.
3. Legal basis (for visitors in the EU/UK)
- Contract: processing your order and managing your account.
- Legitimate interest: site security, fraud prevention, basic analytics.
- Consent: marketing emails and non-essential cookies.
- Legal obligation: tax records, accounting, responding to lawful requests.
4. Who we share data with
- Payment and accounting providers — to process and reconcile your transaction.
- Shipping carriers — to deliver your order.
- Email service provider — to send order confirmations and (optionally) marketing.
- Hosting & analytics providers— to run the site and understand how it's used.
- Authorities — when required by law (subpoena, tax authority, etc.).
We do not sell your personal data.
5. Data retention
We keep order records for as long as required by law (typically 6–7 years for tax purposes). Account data is kept until you ask us to delete it. Marketing data is kept until you unsubscribe.
6. Your rights
You can ask us to:
- Confirm what data we hold about you (right of access).
- Correct inaccurate data.
- Delete your data (we'll keep what we're legally required to retain).
- Restrict or object to certain processing.
- Receive a portable copy of your data.
- Withdraw consent for marketing.
To exercise any of these, email privacy@vintagehallgames.com. We'll respond within 30 days.
7. Cookies
We use only essential cookies (session, CSRF) by default. Optional analytics or advertising cookies are loaded only after you opt in. You can clear cookies at any time from your browser settings.
8. Security
We use industry-standard measures: HTTPS everywhere, hashed passwords (bcrypt), HTTP-only auth cookies, and least-privilege access for staff. No system is perfectly secure — if we ever detect a breach affecting you, we'll notify you promptly.
9. Children
Our site is not aimed at children under 16, and we do not knowingly collect data from them. If you believe a child has given us their data, contact us so we can delete it.
10. International transfers
Some of our processors are based outside your country of residence. When we transfer your data internationally we use appropriate safeguards (e.g. Standard Contractual Clauses).
11. Changes to this policy
Material changes will be announced on the site, and the “Last updated” date above will move forward.
12. Contact
Privacy questions: privacy@vintagehallgames.com