We take pride in the work we do and how we handle every customer. Your feedback is important to us, as it helps us to continually improve<br> the way we are able to assist future customers. Here is what some customers had to say:
For Christmas, we ordered a Roller Coaster Tycoon pinball machine for our daughters. The shipping was going to be tight, but Daniel helped us monitor our shipment the whole way. She was very helpful and responsive. The pinball machine made it just in time for Santa and was in perfect condition. We have been thrilled with the quality of our purchase and with the customer service. We highly recommend Vintage Hall Games!.
I have never written a testimonial for any purchase I have ever made but felt the need to do so after working with Daniel. Your knowledge and patience in helping me select a pinball machine for my family was endless. I surely would have made the wrong selection without your input!!! You took so much time to help me determine which machine would be the perfect one for us. My kids and husband LOVE Monster Bash. I was impressed that anyone would spend so much time on the phone with me teaching me all I need to know about the different games. You both have such a passion for your work and you made this process so enjoyable for me. Thanks for all your help.
Thank you so much for your professionalism and superior customer service over the course of this past year (2010) in regards to my many purchases through your company. The three pinball machines are in immaculate condition and perfect working order. For those familiar with pins, they require some tweaking from time to time to get them perfect (As close as you can get:). These did not which was truly amazing. With two of the pins being classics, Medieval Madness and Theater of Magic, the pristine condition of the machines exterior and playfield was better than expected. In addition, the Pacman/Ms Pacman/Galaga machine was perfect as described on the site. The Super Chexx hockey that was ?used? was as good as new, considering the discount you provided it was again above and beyond as initially described. Lastly, the Silver Strike bowling from IT is another great machine in perfect working order that was marked used but looked new out of the box. Thank you again for all your help in making my dream game room a reality. I look forward to adding one more game or two in the future and wish you the best of luck
I would love to share my opinion and experience with your company. I have to admit that I did do a little research before our final purchase. My biggest concern was the aftermarket and tech support of the machines. I asked other people who they used and the response was, ``We will help you find someone,`` or We will walk you through any difficulties.`` Brooke was kind enough to tell me who and what locations they had in my area. It meant a lot to me in my decision process. She was very patient in answering my questions and saved me a potential problem when I mentioned ordering a machine that had Chinese circuitry that would have been a major repair problem, let alone a copy write issue. For that I am very grateful. (I found out later she was 100% correct) I did have one minor issue...One of my two machines was delivered with a pretty good sizes dent in one leg. (more an appearance issue rather than structural integrity) She said she would take care of it and a new one was on my doorstep within two days. My call was more of a notice for her to contact the shipper. I have had two people ask for a referral because they loved my machines. I would not hesitate to purchase other or more machines from them. Good luck and thank you for the service.
I purchased the Big Buck Hunter Pinball machine as a christmas gift for my wife. I can not tell you how pleased I am with it. I know my wife will love it as well. My son and I accepted delivery in MA and transported the machine to our cabin in Maine. Following the instructions, set up was a breeze. The theme of this game fits perfectly with our remote cabin in the Maine woods. The machine was very well packaged and arrived in super condition.
Very Happy Corvette Owner!! I was extremely please with the prompt delivery of my Corvette Pinball machine. The packaging for shipment was perfect to keep from damaging the machine as it went down two sets of stairs. The Pinball Machine looked just like new and worked perfectly! the follow up support by Brooke was great. Thank you from another satisfied customer!!
This company was easy to work with. They answered all my questions without making my questions seem trivial or unimportant. They fulfilled my requests when I needed the item shipped to a different location even after it had shipped.
Daniel, just wanted to drop you a line and say thanks again for the beautiful job on the NBA Jam game. I changed the one button contact like you said and it works great. In fact Clarence had a party this past weekend and everybody couldn't believe that a game so old looked so good. Again thanks and I'm sure I will be in touch for more games in the future.
This is the first testimonial I have written since I haven’t been strongly compelled to write one until now. Being in the advertising and marketing profession, I am well aware of the term Customer Relationship Management. Vintage Hall Games living examples of how to implement CRM effectively and successfully, as indicated by other testimonials. I would just like to add my experience after purchasing a pinball machine from them. Evident from the testimony of other customers, they have perfected the pre, during and after sale stages in dealing with customers. However, for me what was significant was how they handled a persistent product failure situation. After actually having done their part, they went above and beyond what one would expect. They not only sent a reliable local technician but also shipped the needed replacement parts. While it took a while for the technician to finally get to the root of the problem and successfully solve it, they continued to provide the valuable and needed support. Brooke for example, would periodically follow-up with phone calls to see how things were going and if parts were received. To summarize, the true key to success of Vintage Hall Games is not the efficient purchase and delivery system, nor the products they sell, but rather their customer service. With their focus on complete customer satisfaction over just providing what is promised, they are the epitome of “customer service”. I for one look forward to a continued relationship and future purchases, and would not hesitate to recommend them to others.
Daniel is a pleasure to work with. With a recent classic arcade machine purchase, he took the time to patiently explain various options, and actually influenced me to purchase a less expensive machine that was actually a better fit for what I was looking for. I have been pleased with my purchase, as well as their attentive commitment to customer service.
Just wanted to drop a note of appreciation to you all. Our machine arrived safe and sound yesterday and we’re just thrilled. Exactly as you said, it’s in superb condition and all functions operate perfectly. It is all we could have asked for and a wonderful addition to our game room.After our horrible experience w/another source, we nearly decided to let the idea of a Pinball machine go because it was too much risk buying unseen goods. We’re so glad we made the call to The Pinball Company. The product is precisely as advertised, your packaging for shipment was well beyond what could have been expected and the delivery/setup process went just fine.Thank you for a job very well done……..Elvis is in the building to stay……….
Experience, service and trust are characteristics not often found in a company. I am happy to say that all three exist in The Pinball Company. Nic and his staff have responded to all my needs and provided my family with quality pinball games we will enjoy for many years. No matter what the distance, The Pinball Company has reached out to provide service and earn my trust. They do a great job!