FAQ’s

Most frequently asked questions

Shopping Basics

We ship our products using the most reliable couriers. We mostly send the packages using; FedEx, DHL, UPS, USPS and EMS.

Check our return policy page for information about returns & shipping.

Yes, we ship to countries outside the United states. We ship products to Europe, Asia, Canada and Australia.

However, free shipping applies just to customers within the USA.

Payments

We accept the following forms of payment:
–  Visa-  Mastercard-  American Express-  Discover-  PayPal

Yes, we accept international payments through card payments, bank transfer and wire transfer.

No we do not charge extra.

Shipping & Returns

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

One Chase Manhattan Plaza New York, NY 10005, USA

Attn: Returns

RMA #

One Chase Manhattan Plaza

New York, NY 10005

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

You can cancel your order within 24hrs after purchase has been made by sending an email to [email protected]

Live support is available 24/7 to assist you with any problems you may encounter on our website.

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FAQ's